What is your shipping policy?
We offer standard shipping. Shipping costs and estimated delivery times vary by location and will be provided at checkout.

How long will it take to receive my order?
The delivery time depends on your location. At this time, we offer standard shipping. Typically, orders are delivered within 3-7 business days. You can track your order for real-time updates.

Do you offer international shipping?
At the moment, we exclusively ship to customers residing in the United States and Canada.


What is your return/exchange policy?
As each order is custom-made specifically for you, we are unable to accommodate any requests for refunds, exchanges, or store credit. All sales are considered final. If you are not satisfied with your purchase, please contact us for assistance.


How can I place an order?
To place an order, simply visit our website and follow the step-by-step ordering process. Add the desired items to your cart, proceed to checkout, and provide the required information.

What payment methods do you accept?
We accept various payment methods including credit/debit cards, PayPal, and bank transfers. You can select your preferred payment option during checkout.

Can I track my order?
Yes, once your order is shipped, we will provide you with a tracking number. You can use this number to track the status of your shipment on our website or the shipping carrier's website.

Can I cancel or modify my order?
We strive to process orders promptly; however, if you need to cancel or modify your order, please contact us as soon as possible. We will do our best to accommodate your request if the order has not yet been shipped.

Is it possible for me to request a special customization?
If you have any specific requests, kindly utilize the special instructions box to provide details.


To get in touch with our customer service team, kindly reach out to us via email at info@withcharms.com